¶ … policies must be selected and analyzed. These should ideally be aligned with organisational values. Such values are achievement, balance, cooperation, creativity, integrity, loyalty, personal development and results. Loyalty in this context refers to mutual respect. The first policy to be analyzed is the assessment policy, which "outlines the framework in which learning is assessed within TAFE NSW." The policy outlines the objectives of the policy, the audience for the policy, the context including legislative requirements, and the responsibilities and delegations. In general, these policies are congruent with the organisational values. For example, mutual respect is found in policy 4.1.2, which outlines "explaining the relevant Student Assessment Guides and supporting information to students," so that there is transparency and respect between the instructors and the students.
The values of achievement and results are met with policies like 4.1.7, which states "monitoring and improving the quality of assessment." There is TAFE Quality Services, which as outlined in 5.1.1 will "monitor, evaluate and report on the implementation of the Assessment Policy." This means that not only is there a policy developed that seeks to improve results and is founded on the principle of mutual respect, but that this policy will be continually evaluated and improved on, which fosters further achievement.
One of the primary objectives of education is personal development, and this organisational value is fostered by policies like 1.3, which states "meeting the diverse and varying needs of students" and 1.2, which states that "this policy and related procedures ensure that assessment conducted in fair, flexible, valid and reliable." Which such policies in place, the organisation is seeking to meet its values that emphasize a high quality of education, consistently-applied standards and a flexible learning environment capable of meeting the needs of all students.
In general, however, these two policies are aligned with the organisation's values. Where there are shortfalls, they are relatively minor. There are no outright contradictions between the policies and the values, nor should there be. So on balance, the policies have good alignment with the values and only minor changes should be made to improve this alignment with all values. An example of a change would be to incorporate the values of achievement and results in the Academic Integrity and Honesty Policy, to highlight the importance of this policy to these values -- academic honesty is important to student performance, because students do not learn when they do not do the work themselves without infringing on the intellectual property of others.
Part II. With incident 1, interviewing both Bill and the team leader is essential to gathering the facts. The decision-making process should also involve human resources, since Bill is going to face disciplinary action. The…
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Customer service is a fundamental service that a business should provide in order to increase sales and have a returning clientele. Customer service thus becomes a very important facet of a good business and of growing profits. In this paper various questions will be analyzed, such as what good customer service actually means, and what defines such service. A company will further be selected, and will be analyzed from the
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